Return & Refund

Thank you for shopping with Delstar. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be returned in the original packaging
• Include all accessories, manuals, and components
• Be accompanied by proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Gift cards
• Clearance or final sale items
• Personalized or customized products
• Products marked as non-returnable
• Items showing signs of use, damage, or alteration by the customer

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos showing the damage or defect

We will review your request and provide a suitable resolution, which may include a replacement, exchange, or refund.

4. Return Process

To initiate a return, please contact our customer support team through one of the methods below:

Website: https://delstar.shop/

Contact Page: https://delstar.shop/contact-us/

Email: support@lazyo.com

Phone: +1 785 483 4469

Live Chat: Available on our website

Once your return request is approved, we will provide return instructions.

Items returned without prior authorization may not be accepted.

5. Return Shipping

Unless the return is due to our error, damaged merchandise, or a defective product, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law.

We recommend using a trackable shipping service for all returns, as we cannot guarantee receipt of returned items.

6. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed within 3 business days.

Refunds will be issued to the original payment method used during checkout.

Depending on your financial institution, it may take additional time for the refunded amount to appear in your account.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact our customer support team for assistance.

8. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the standard return process.

9. Refused Deliveries

If a package is refused or returned due to an incorrect address provided by the customer, shipping charges and return shipping fees may be deducted from any eligible refund.

10. Chargebacks

Customers are encouraged to contact us first to resolve any issues before initiating a chargeback with their payment provider.

Fraudulent or abusive chargeback claims may result in restrictions on future purchases.

11. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Delstar

Website: https://delstar.shop/

Contact Page: https://delstar.shop/contact-us/

Email: support@lazyo.com

Phone: +1 785 483 4469

Address: 214 E 14th St, Russell, KS 67665, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Live Chat: Available through our website for immediate assistance.